Support

Business Hours:
Our business hours are Monday - Friday 8am-6pm EST All website and phone orders are processed in the order that they are received during normal business hours.

FREE SUPPORT   (800) 699-0958

Payment Options:

We accept the following forms of payment for all  internet transactions:

Credit/Debit cards: VISA, Master Card, American Express, Discover. Checks: Personal, Business, Cashiers checks and Money Orders. Product will ship when the credit card transaction or check has cleared.

Shipping Method:

All internet orders will be shipped via FedEx ground transportation unless other arrangments have been approved by our office.  BedRyder , Inc reserves the right to select the best carrier for our own requirements. Requests for expedited delivery and delivery outside the contiguous US will be arranged by us and charged accordingly.  FedEx will only deliver packages to a physical address and will not deliver to PO , FPO or APO boxes.  Debit and credit card orders will be shipped to the billing address of the cardholder unless otherwise instructed.

Contacting Us:

For us to provide the best service possible for your product or ordering  questions and inquiries please feel free to email us at info@bedryder.com or call us at

800-699-0958 .  You can mail us at:  

BedRyder, Inc.  3961 Floyd Rd #300-148, Austell, GA 30106.

PRIVACY:

Being a member of the Internet community shouldn’t mean that you lose your rights to privacy. It is BedRyder’s policy that we completely honor the privacy of all of our customers and visitors. For this reason, we make the following promises: 1.We will never sell, lease, or otherwise give any of the information about any of our customers to anyone ever. 2. We may very rarely take advantage of our customer database to provide current customers with product information about automotive performance products in which we feel they will be interested. We will immediately honor any request that this service be discontinued. 3. We will not accept or relay any unsolicited commercial email (spam) from any third party to our customers. Any spam received by us is reported to the abuse authority for the particular domain and if the spam persists, the offending mail server is banned from sending additional email to BedRyder.com. 4. We may share information with regulators and law enforcement officials as required by law. 5. We may share information to protect you, BedRyder.com and others against fraud.

LEGALITY & APPROPRIATENESS OF PRODUCTS SOLD:

BedRyder, Inc. does not guarantee the legality of any products we sell.  It is the customer’s responsibility to check with local, state, federal laws, and manufacturers,  before ordering any products from BedRyder, Inc.


INSTALLATION OF PRODUCTS:
BedRyder Inc. strongly recommends that a trained professional install all parts purchased . Improper installation of any part may void the vehicle warranty, damage the vehicle, and/or cause injury or death.  BedRyder discourages any installation other than that described in the installation instructions.


RIGHT OF SERVICE:
BedRyder, Inc. reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest of BedRyder, Inc. as a company and its customer base as a whole.


CHOICE OF LAW, FORUM AND JURISDICTION:
The placing of an order and the shipping of the products requested constitute a contract under law. This contract shall be construed and enforced in accordance with the laws of the state of Georgia. The courts of Cobb County, Georgia shall be the venue for any action or proceeding with respect to the operation or construction of this contract.


SHIPPING & ORDER ERRORS:
It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for your application prior to the installation of the parts. Please make sure you are ordering the proper parts that fit your application. If you have any questions about your order, or if the description provided about the products is unclear, please contact us before placing your Internet order. BedRyder will accept eligible returns within 30 days of receipt as long as the part is in new condition. Used, installed,  or special order parts are not eligible for return to stock. Shipping charges on all returned products (including warranty claims and products purchased during a Free Shipping promotion) are non-refundable.It is the sole responsibility of the customer to contact BedRyder, Inc. within 5 business days of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed more than 5 days after the delivery date.


REFUSED AND UNDELIVERABLE SHIPMENTS:
Refused shipments (without prior approval) are automatically subject to a 20% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 20%.


PRODUCT RETURNS (order that has shipped):
To return a product for restocking or warranty claim, email or call us for an RA number. The RA number does not guarantee a replacement or refund of any kind, but only that we will accept the return shipment and will inspect it for restocking or warranty claim. Shipments received that are not recognized as a vendor shipment and that do not have an RA number clearly printed on the outside are refused at the dock-no questions asked. To return a product to BedRyder, Inc.
1. You must call us at 1-800-699-0958 to get a Return Authorization Number.  2. Ship prepaid via UPS or FedEx ground and retain your tracking number    3. Shipping and handling charges are  non  refundable   4. Include a copy of your invoice. Product returned by the customer remains the property and responsibility of the customer until it is safely received by us and the customer can document its receipt.


REFUNDS:
All approved refunds will be paid either by company check, credit card or account credit. Allow up to 30 business days of refund approval for payment.